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The SURFconext team is the first point of contact for all questions, con= figuration changes, issues or incidents regarding SURFsecureID. The SURFcon= ext team offers support to all Identity Providers and Service Providers, as= well as users that act as a Registration Authority on behalf of the instit= ution.
Make sure to read our manuals and Frequently Asked Questions (FAQ):
Please contact us via: support@surfconext.nl
End-users should contact their own local institution for support. A wiki= with documentation for end-users is available here: NL<= /a>/EN
The service levels of SURFsecureID are part of SURFconext. Mor= e information on the applicable service levels can be found at:
https://wiki.surfnet.nl/display/surfconextdev/Service+Lev= els
The SURFsecureID service levels are also part of SURF's formal Service Lev= el Specification.