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Author/Source: Wim Biemolt
Distribution: World
Classification : Unclassified External
Subject : RFC 2350 formatted SURFcert Service Description
Index : R-16-01
Page : 1
Version : 56
Date: 0709-1005-20212022
This is version 56, published October 7May 9, 20212022.
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UTC+0100 in winter and UTC+0200 in summer (DST). Daylight savings time is according to EC rules, central European time.
+31 887873000622923564, outside business hours only (ask for SURFcert)
+31 622923564, emergencies only, attended at all times.SURFcert's emergency phone-number is only to be used in case of emergencies.
Not available.
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The preferred method for contacting SURFcert is via e-mail at ; e-mail sent to this address will be acted upon by the officer on duty. Response time for normal priority is within 1 working day.
If it is not possible (or not advisable for security reasons) to use e-mail, SURFcert can be reached by telephone during regular office hours.
Normal SURFcert service hours are 09:00 until 17:00 on working days (except on public holidays). In case of a real emergency SURFcert has a 24/7 attended emergency phone number (please check 2.4).SURFcert's hours of non-operation are generally restricted to regular sleeping hours (22.00-09.00 Monday to Sunday), except for emergencies.
SURFcert operates under a charter. This charter can be found at: R-92-01 Operational Framework SURF cert. Details on SURFcert operation can be found in this operational framework.
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