Page tree
Skip to end of metadata
Go to start of metadata
  • You will need a smartphone (Apple iOS or Android)
  • Download the tiqr app
  • You will need access to your institutional e-mail account.

Basics

Handle your phone and tiqr app with care

  • Your phone and tiqr app are private, do not share it with others.
  • Never leave your phone unattended; keep your phone separated from your computer


Install the tiqr app

Install the tiqr app for iOS or Android with one of these links:

You can also search the app store for the tiqr app. Make sure you install the tiqr app published by SURF.


Register

  • Please visit the Registration Portal and start a new token registration.
  • Choose Tiqr and register a Tiqr account in the Tiqr app that you can use for future logins.
  • If your phone supports it, you can enable the fingerprint or face ID capability instead of the PIN-code.
  • Follow the instructions in the Registration Portal.
  • Finished registering your Tiqr app? Go to one of the Service Desk locations to have your Tiqr app activated. (NB: Do not wait to long to do this; your activation code will expire after 14 days)
  • Having trouble? Please read our manual.

Log in

When accessing a service that uses SURFsecureID,

  • You will receive a push-notification on your smartphone; if you've enabled fingerprint or face ID, use this or otherwise enter your TIqr PIN to proceed.
  • Did not receive a push-notification? Scan the QR code instead.

Tiqr account blocked

 If you did not enable the fingerprint or face ID, but instead use the PIN-code, then after 5 failed attempts to enter your tiqr PIN, your tiqr account will be blocked. Proceed as follows:

Replace and remove

  • Please visit the Registration Portal and remove your token registration. This way no one can take advantage of your token.
  • If necessary you can register a new token.

FAQ

Please read our FAQ for more info.

  • No labels