Support for connected IdPs and SPs
The SURFconext team is the first point of contact for all questions, issues or incidents regarding SURFconext Strong Authentication. The SURFconext team offers support to all Identity Providers and Service Providers. Please contact us via: support@surfconext.nl
End-user support
End-users can contact their own local institution for support. A wiki with documentation for end-users is available via https://support.surfconext.nl/faq-strong-authentication
Service Levels
SURFconext Strong Authentication is an additional service within SURFconext, more information on the applicable service levels can be found at:
https://wiki.surfnet.nl/display/surfconextdev/Service+Levels