Support for connected IdPs and SPs
The SURFconext team is the first point of contact for all questions, issues or incidents regarding SURFsecureID. The SURFconext team offers support to all Identity Providers and Service Providers, as well as users that act as a Registration Authority on behalf of the institution.
Make sure to read our manuals and Frequently Asked Questions (FAQ):
Please contact us via: support@surfconext.nl
End-user support
End-users should contact their own local institution for support. A wiki with documentation for end-users is available here: NL/EN
Service Levels
The service levels of SURFsecureID are part of SURFconext. More information on the applicable service levels can be found at:
https://wiki.surfnet.nl/display/surfconextdev/Service+Levels