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Availability of Services.Access to DigiCert's ccrtificate issuing, repository services, CRL and OCSP certificate status services, and disaster recovery services will be operational and accessible 24 hours

a day, 7 days a week. The services will be deemed operational and accessible if they are available

99.5 % of the time on a monthly basis, calculated as follows: service availability for a given month will

be the percentage equal to X/(Y-Z) x 100, wherc X is the aclual number of minutes the services were

available during the month, Y is the total number of minutes in the month, and Z is the actual minutes

that the services were not available during the month as a result of (i) scheduled downtime, and

(ii) unscheduled downtime that results from any force majeurc dclay. Start of an unscheduled downtime

is defined as the time the GHANT Association reports the services as unavailable for use by a

member ofthe GÉANT Association community.The GÉANT Association shall report issues immcdiately

when they are discovered. Likewise DigiCert shall contact the GKANT Association after discovering

that the services have betome unavailable. I)igi(]ert shall ensure OCSP services are available at least

S23,300 minutes annuallyDigiCert will issue all Certificates within four hours under Standard operating

conditions andassuming that the Subscriber promptly replies to all inquirics from DigiCert about

authorization.

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