Do you receive an error whilst using SURFsecureID? Chances are you're receiving one of the errors on this page. You can read what your error means and what you can do to fix this problem. If your error is not on this page, or the problem persists after trying suggested fixes, please contact the servicedesk or helpdesk of your institution.


 

Stepup Gateway - Error Oops! - Error code 21072

Stepup Gateway - Error Oops! - Error code 18354

Stepup Gateway - Error Oops! - Error code 22019

Stepup Gateway - Error Oops! - Error code 13899

RA - Error code 30730

Trying to logon to RA portal without proper roles (no RA/RAA/SRA).


Registration portal - Page not found

Tiqr - Error - Your account is blocked

Tiqr - Black screen while scanning QR code

Tiqr - Invalid response during registration