Do you receive an error whilst using SURFsecureID? Chances are you're receiving one of the errors on this page. You can read what your error means and what you can do to fix this problem. If your error is not on this page, or the problem persists after trying suggested fixes, please contact the servicedesk or helpdesk of your institution.
Trying to logon to RA portal without proper roles (no RA/RAA/SRA).