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The SURFconext team is the first point of contact for all questions, configuration changes, issues or incidents regarding SURFconext Strong AuthenticationSURFsecureID. The SURFconext team offers support to all Identity Providers and Service Providers, as well as users that act as a Registration Authority on behalf of the institution.
Make sure to read our manuals and Frequently Asked Questions (FAQ):
Please contact us via: support@surfconext.nl
End-user support
End-users can should contact their own local institution for support. A wiki with documentation for end-users is available via here: NL/EN
Service Levels
The service levels of SURFsecureID are part of SURFconext. More information on the applicable service levels can be found at:
https://supportwiki.surfconextsurfnet.nl/display/surfconextdev/Service+Levels
The SURFsecureID service levels are also part of SURF's formal Service Level Specification.