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Please make sure you submit the following information with your support request if some items are not relevant to your issue you can of course ignore them:

Note
titleBasic information to submit with your support request
  1. What instance url are you using?
  2. What is your username?
  3. Describe step by step what you do, what is not working, and what error do you receive. Attach screenshots of the error when possible
  4. What is the date and time that the issue happened?
  5. Which browser (incl. version) do you use?
  6. Do you face the same issue if you use another browser?
  7. Do you face the issue in an incognito window?
  8. Does the issue persist after you make the browser cache empty?
  9. Does the problem occurs with one file? or systematically? If it is only with one file, kan you let us know the name of the file?

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